Support
We read every message and reply within 24 hours. Email us at hello@1wagon.com.
Common questions
Is 1wagon free to use?
Yes. 1wagon is free. We match you with a fellow traveler — you split the actual ride fare between yourselves. We never take a cut of your fare.
How is my safety protected?
Every account is phone- and photo-verified, and you see ratings from past rides before you accept anyone. You approve every match yourself — nobody is paired automatically — and your exact pickup point is never shown to another traveler. You can set a same-gender-only preference, and you can block or report anyone; every report is reviewed.
Two things worth being clear about: airport trips are additionally checked against live flight data, while city trips are matched on profile and ratings only — there's no flight to verify. And 1wagon introduces travelers and opens a private chat; we don't provide the ride and we don't run background checks. Use your judgment, meet in a public spot, and share your trip with someone you know.
Where does 1wagon work?
Two ways: airport trips at New York City's major airports — JFK, LaGuardia, and Newark — and city trips to match with travelers heading the same way across town. More cities are coming soon.
How do I delete my account?
You can delete your account from the app's Settings screen. Or email privacy@1wagon.com and we'll handle it within 30 days.